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Lance Benson's avatar

Don't see that "Karen" is the appropriate term for these people, nor is "busybody". They're not pushing against other citizens, they're pushing against infrastructure or government failings. The effort looks admirable from here, and government response to actually address the problems using AI is also for the good.

BigDog's avatar

I was coming here to make this point too, I see a Karen as someone who makes vapid complaints out of personal inconvenience, while Ruler Man and the average reporting citizen are making things better for themselves and everyone around them.

Sam Hai's avatar

Good pronunciation, great explanation, though I'd say it's less about appeasing Karens and more about maintaining a level of relationship with the populace that retains control. In economic terms, between government "supply" and populace "demand", CCP is targeting the sociopolitical profit-maximizing point while branding it as a somewhat socially optimal point.

cc's avatar
Sep 22Edited

I (and my wife) used Beijing's 12345 three times. First is about an office building's decorative lighting shines directly into our bedroom. The light got turned off about an hour after the call. Stayed off for about a week, but turned on later. It seemed a little dimmer than before so I didn't call again. Second time is some guy didn't stop at cross walk and almost hit my wife. Called 12345 about it. They called back the next day saying they check the camera, called the guy to police station, fined him 200 yuan and deducted 3 points. I took their words for it. Third time is some local police lady chatting up with some VIP instead of doing her work, thus left us waiting for an hour. the response is they are sorry, but refuse to give us name of the police lady or the VIP or even acknowledge this thing happened. So a mix bag, but they do follow up, repeatedly, even if they can't "solve it" or help you.

Ebenezer's avatar

IMO terms such as "authoritarian" and "democratic" are way too coarse-grained when it comes to characterizing governments. Even if China is nominally authoritarian, this system for responding to citizen feedback sounds more impressive than anything I've heard of in a nominal democracy.

Calvin's avatar

This "appeasing Karens" should be aim of all good governments, right? At least all the potholes, broken pipes and damaged public facilities to be repaired quickly... then slowly escalate to fixing better things in society. Should always start from the basic stuff.

This China probably learn from societies like in Japan, Singapore or Germany, Austria (in the past) where public facilities are always seems to be functioning well, broken - fixed quickly.